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Before you switch to WOW! mobile

  • How do I find my IMEI? What is an IMEI?
  • Can I keep my number?  
  • Are there any charges associated with leaving my current carrier?  
  • When should I cancel my existing service?  

Billing information

  • What happens to my bill if I add a line? 
  • What if my bill is wrong?  
  • I received an error when I tried to upgrade my plan or pay my bill. What should I do?  
  • When I placed my order, my payment failed. Why?
  • When do I pay my bill?  
  • Can I change my credit card on file?  
  • What happens if I pay my bill late? 
  • How long does it take for a payment to be applied to my WOW! mobile account?  

Commonly asked questions

  • How do I reset my WOW! mobile password?  
  • Are there any limits to hotspot?
  • Does WOW! mobile have hotspot capabilities? 
  • Does WOW! mobile reduce video streaming quality?
  • If I get a new device and want to put my WOW! mobile SIM in it, will it start working automatically or do I need to change any settings in the app?
  • Is a credit check required when I sign up for WOW! mobile?

Exiting WOW! mobile

  • If I disconnect my service, how long does WOW! mobile keep my number?  
  • How do I cancel my WOW! mobile service?  
  • Will I be charged if I leave WOW! mobile in the middle of the month?
  • What is my WOW! mobile account number/PIN?

How to sign up and activate

  • How do I sign up for WOW! mobile?
  • How do I locate my WOW! account number to take advantage of the discounted rate?
  • How do I activate my service on WOW! mobile?  
  • How do I know my service is live?
  • What’s a Number Lock?
  • What is porting?
  • I am porting my number. Will I lose service during activation?  
  • Can I get a new phone number? 
  • How long will it take for my phone to activate?  
  • I would like a new number when switching to WOW! mobile. Can I pick the number when activating?  
  • Does the group owner have to be active to activate secondary lines?  

International Calling

  • How do International Calling costs and fees break down?
  • Does WOW! mobile offer International Calling?
  • How do I disable International Calling?  
  • How do I enable International Calling?

International Roaming

  • What is a pay-as-you-go (PayGo) country?  
  • When will I be billed for my International Roaming?  
  • Does WOW! mobile offer International Roaming? 
  • Does WOW! mobile offer Domestic Roaming?
  • If I go to an international country and call home, is it International Calling?
  • Can I use my home plan during International Roaming?
  • What if I land in a different country than what’s on my itinerary? Will roaming work?  
  • Why am I being charged different rates for two billing cycles for International Roaming?  
  • My travel dates have changed. How do I reschedule my International Roaming?  
  • Can I cancel International Roaming for myself? How about a group member?
  • My International Roaming has been deactivated. How do I reactivate it?  
  • What is the International Roaming data usage limit? Can I change it?  
  • What is bill shock and how do I avoid it? How do I save money on International Roaming charges?
  • I have used 100% of my International Roaming data. Can I get more data?  
  • I need to verify my upcoming trip details. Where can I find it?
  • My trip ended two months ago but I am still receiving International Roaming PayGo (or pay-as-you-go) charges for Voice and SMS. Why?  

Other WOW! services

  • I’m having trouble with my WOW! Internet/TV/ home phone services. 
  • I’m interested in purchasing WOW! Internet services. 
  • I have a question about my WOW! Internet / tv / home phone bill. 

Plans and pricing

  • What are the prepaid plans offered on WOW! mobile? 
  • If I make changes to my account, will there be any fees? When will I be charged? 
  • I accidentally purchased more data than I wanted. What do I do? 
  • Can I change my plan mid-month?  
  • What’s included in each plan? 
  • What if I hit my data limit? 
  • Can I add a new line to my account?
  • Are there any activation fees?
  • What’s a Data Pack?  
  • Can I have multiple devices on one plan? 

SIM information

  • How will I know when my SIM will be shipped?
  • Where do I put my SIM?  
  • What should I do if my SIM is stolen, damaged, or never arrives?
  • How long will it take to get my SIM? 

Technical support

  • Why am I having trouble sending SMS messages?  
  • If I bring my phone over to WOW! mobile, will I lose any personal information?  
  • Why am I having issues receiving calls?  
  • Why won’t my service activate?
  • Do I have to set up my voicemail when joining WOW! mobile? 
  • Why is my data not working?
  • What if my signal is bad?  

WOW! mobile 5G on Apple devices

  • What do I need to do to access WOW! mobile’s 5G network on my Apple device?
  • Will resetting network settings affect my ability to make phone calls or send text messages? 
  • What should I do if resetting network settings does not resolve my 5G connectivity issue?
  • Will resetting network settings delete any of my personal data? 
  • What does resetting network settings on my iPhone do?
  • Can I enable ‘Allow More Data on 5G’ on my old device? 
  • Can I enable ‘Allow More Data on 5G’ only for specific apps? 
  • Will enabling ‘Allow More Data on 5G’ drain my device’s battery faster? 
  • Why does my device prefer 5G over Wi-Fi when ‘Allow More Data on 5G’ is enabled?
  • Do I need to pay extra to access WOW! mobile’s 5G network?
  • What are the additional data mode options for connecting to the 5G network? 
  • Will I lose any data or information during the iOS 16.4 update?
  • Will my data usage be affected by the changes in Cellular Data Network Settings? 
  • Is the iOS 16.4 update available for all Apple devices? 
  • Home
  • Mobile FAQ
  • Billing information
  • What happens to my bill if I add a line? 

What happens to my bill if I add a line? 

You can add a line to your WOW! plan anytime during the billing cycle. At the time of activation, you will be charged $15* per additional line on shared data plans or $40* for the Unlimited plan. 

*Prices reflect rates for existing WOW! Internet customers and are subject to change. 

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Updated on May 18, 2022
What if my bill is wrong?  

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